Shipping
Worldwide shipping is free. Free shipping does not apply for retailers, architects and interior designers who enjoy our quantity discount.
We ship our products to the following countries:
Algeria, Andorra, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Cook Islands, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Fiji, Finland, France, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guatemala, Guernsey, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Jordan, Korea (South), Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Malaysia, Malta, Martinique, Mexico, Moldova, Monaco, Montenegro, Montserrat, Morocco, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Norway, Oman, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, Spain, Suriname, Sweden, Switzerland, Syria, Taiwan, Thailand, Trinidad and Tobago, Turkey, Turkmenistan, Ukraine, United Arab Emirates, United Kingdom, Urugay, USA, Vatican, Venezuela
If your country is not listed and you would like a rug to be delivered there, please contact us.
Delivery:
Delivery takes between 4 to 8 working days unless otherwise stated in the the detailed product page.
Prices displayed in the product pages include shipping costs, customs duties and VAT, except in the following cases:
The delivery address is not within the European Union. In this case import duty and other import fees could be charged upon import. We cannot always inform you about import duty and other import fees in advance but upon request we will try our best to obtain this information for you. No import duty fees or other import fees will be charged when the delivery address is within the European Union, e.g. when rugs are imported from the USA into the European Union. Those fees would then be included in the rug prices which are displayed in the product pages, in the shopping cart system and in the order page.
Payment
We offer the following methods of payment:
- Credit Card - We charge the invoice amount from your credit card account.
When paying by credit card you instruct us to charge due amounts from your credit card account. You can state your credit card number incl. the security number directly while placing the order. You will then receive deliveries with an invoice of which the amount does not have to be remitted separately. Your credit card account will be charged immediately after invoicing.
- Prepayment - You pay the amount by bank transfer in advance.
In case of prepayment you receive an invoice along with your order confirmation. The invoice will contain the due amount as well as our bank details. Upon receipt of payment we will arrange for immediate delivery at our own peril.
- Payment via escrow service - You remit the amount to an escrow service
For the following countries we work with reputable escrow service companies: Germany, Austria, Spain, Italy, USA, Canada, and Australia. In this case you would remit the amount to the escrow service first, then we would ship the goods to you. Only after you have received the goods and approved of them will the amount be passed on to us. In case of a payment via an escrow service the escrow fees have to be paid by the customer. The fees depend on the order amount as well as the location of the customer and therefore the corresponding escrow service. We will gladly inform you about the fees upon request.
